Orders & Shipping
Due to our fulfillment process, we do not have the capacity to offer gift notes, gift packaging, or wrapping services.
Speed through checkout using Shop Pay, PayPal, Google Pay, Apple Pay, Amazon Pay, or Venmo.
Yes, select the confirmation shipping option during checkout.
Carriers may update expected arrival dates due to delays, weather, holidays, or transit changes.
Contact our Customer Experience team before your order ships.
Orders generally require preparation time plus transit time depending on shipping method.
Returns & Warranty
Refunds are processed after returned items are received and inspected.
Exchange availability depends on item eligibility.
Warranty details are available through customer support.
Product & Leather Info
Leather naturally develops character over time.
Use proper leather care products and avoid excessive moisture.
Items may have small cosmetic imperfections while maintaining functionality.
Rewards & Sales
Points appear after qualifying purchases are processed.
Earn points through eligible purchases and activities.
Marketing
Use the unsubscribe link in any marketing email.
Retail Stores
Return policies vary according to purchase details.
App
App availability information can be found through customer support.